The QT Promise
We are proud to offer guarantees on all our products and services.
We offer a lifetime guarantee on the manufacturing of all QT Albums.
If you experience any issue whatsoever with the binding, printing or quality of your QT album and it is shown to be due to a defect in manufacturing or printing, we will repair or replace the book free of charge. This is at the discretion of QT Albums and does not include cost of shipping.
Our Albums and fine art Prints require special handling and care. More information can be found in our guide: How to Use/Store Albums & Prints. Albums and fine art prints that are damaged due to improper care or handling are not covered by the QT Promise however we will support any repair that is needed.
You are required to report any issues with your order which are not covered by our standard warranty within 5 business days after receiving the package.
This can include:
- physical damage to the product during shipping
- damages to the cover or spine (inc. scuffs, stains etc)
- physical damage to the paper
If no complaint is made during this time frame, all damages to your product will be considered wear & tear damage and thus not covered by warranty.
We offer a 25 year warranty on the paper and print process.
- We offer a 10 year warranty on all other materials.
We are only able to extend warranties to the wholesale purchaser of the album and not to third parties.